International Claims Handler

Company Description
Imperial Claims Services (ICS) is one of the largest claims management companies in Southeastern Europe and the leading provider in Greece regarding international motor claims. Established in 1971, ICS operates through its own offices in Greece, Romania, and Albania, and has a presence in 15 countries through reliable partners. With advanced IT systems and highly trained professionals, ICS provides top-tier claims management services to over 400 multinational clients in insurance, leasing, and car manufacturing industries. As part of the Imperial Group, ICS continues to prioritize operational excellence and customer satisfaction.
Role Description
We are seeking a highly motivated Claims Handler to join our team on a full-time basis. This on-site position is based in Néa Smýrni, Athens. We are looking for a Claims Handler to manage a portfolio of motor insurance claims in an international environment.This role requires strong analytical thinking, attention to detail, and the ability to handle complex cross-border cases while maintaining excellent communication with clients and partners.

Key Responsibilities
Manage and handle motor insurance claims from FNOL to settlement
Handle international claims (Green Card & 4th Motor Insurance Directive cases)
Assess and validate claims in line with policy terms and legal framework
Communicate with insurers, partners, experts, and claimants across multiple jurisdictions
Negotiate settlements efficiently and professionally
Prepare clear, structured reports and maintain accurate claim files
Ensure compliance with internal procedures and regulatory requirements

Qualifications & Skills
Proven experience in claims handling and claims management (motor claims preferred)
Strong understanding of insurance claims processes and industry practices
Excellent analytical and problem-solving skills
High level of attention to detail and organization
Ability to manage multiple cases and deadlines effectively
Strong communication skills and professional client handling

Languages
Fluent English (mandatory)
German and/or French will be considered a strong advantage

Education
Bachelor’s degree in Business, Insurance, Law, or a related field